Yes. We start with an audit of the current setup, agree a migration window, and move it in stages. Most migrations run with no user-visible downtime.
Third-party licences, paid APIs, and outbound email volume are billed at cost. Everything on the plan list is included at the stated price.
Yes. Everything is defined as code in a repository you own. If you leave, you take the whole setup with you — nothing is locked to us.
Anything that degrades service for real users: downtime, elevated error rates, or performance falling below the thresholds we agree at onboarding.
Up at any time, effective immediately. Down at the end of a billing month. No exit fees either way.